Refund policy

All Sales Are Final

Due to the custom nature of our products, we do not accept returns or exchanges once an order has been placed and production has begun. Every item we create is made specifically for you, including:

• Custom printed items

• Personalized engraving

• Made-to-order products

1-Hour Cancellation Window

For online orders, you have 1 hour from the time of purchase to cancel or make changes. To cancel within this window, please contact us immediately at sales@kaiacreates.com . After 1 hour, your order enters production and can no longer be cancelled or modified.

Why We Have This Policy

Because each piece is created individually based on your specifications (names, dates, designs, sizes, colors, etc.), we’re unable to resell or repurpose custom items once production begins. This allows us to keep our prices fair and continue offering fully personalized products.

Order Accuracy

Please double-check all details before submitting your order, including:

• Spelling of names and text

• Dates

• Color and size selections

• Design placement/proofs (if applicable)

We recommend reviewing any digital proof carefully, as we produce items exactly as approved.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 24 hours of delivery with photos of the issue. We will review on a case-by-case basis and may offer a replacement or repair.

Questions Before Ordering

If you’re unsure about any part of your order, please reach out to us before purchasing — we’re happy to answer questions or clarify details so your custom piece turns out exactly as you want it.